Is public transport used as a weapon of complain?


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It sometimes appears that is disabled people want to find something to complain about they pick on public transport, saying it is not fully accessible often for some ridiculous reasons. I have heard a call for bus drivers to have training is autism, which I do not understand as I think training should be general to improve overall customer service. I have also heard a report claim public transport is not accessible to people with learning difficulties because they have to pay in the peak time and therefore they can not work!

 

Accessibility simply means having the ability to use something in the same way as other people, it does not entitle people to perfection, simply equality. Public transport can be stressful for anyone and we need to improve it for everyone. It can not remain something the charities can use to frighten disabled people with!

 

If you like what I say, have a look at my site at www.simonstevens.com or follow me on twitter, @simonstevens74, or even leave me feedback on +44 (0)121 364 1974 or email simon@simonstevens.com  

 

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